Support, Feedback, and Financial Remedies

Without an account, email Chab support for help or a disputed operation. Include its public operation ID, but never credentials or private inputs. The current Refund Policy and Terms describe the applicable remedies.

Confirmed customer-caused work can remain chargeable after cancellation or access revocation, even if its result cannot be delivered. Chab-caused failures are waived. When a provider's cost is uncertain, the credits stay on hold while Chab checks. After review Chab either charges the confirmed cost or drops the charge; it does not assume a zero cost or release the hold automatically.

Authenticated support and product feedback create a team-scoped case before Chab sends any notification. Categories cover operation quality, billing and credits, account access, docs and product, product feedback, and privacy or security. Product-feedback subtypes distinguish product gaps, quality, docs, pricing, and CLI experience.

Cases contain separate customer messages and internal notes. Customers see safe state, resolution, customer-visible messages, and confirmed remedy effects according to current team membership and role. You may include registered public references such as an operation ID, request ID, project ID, or transaction reference. Do not paste API keys, callback secrets, headers, prompts, result bodies, or private diagnostics. File attachments are not supported. The public contact page remains email-only and is not a trusted team case.

Removing a member also removes their access to the team's support cases, including cases they submitted. A member who loses the admin role can continue their own cases but cannot access other members' cases through their former role. Knowing a case URL does not preserve access.

A credit correction and a money refund are different remedies:

• Positive credits first repay existing credit debt, then increase spendable credits.
• A credit clawback can create debt.
• A subscription-invoice refund does not automatically cancel, pause, or change the subscription and does not remove monthly credits.
• A full or partial one-time credit-package refund can revoke the corresponding fulfilled credits; spent credits can become debt.

Money is shown as returned only after the payment processor confirms it. Pending or unknown outcomes remain under reconciliation, and Chab does not submit another refund for the same transaction until the prior attempt is resolved. A definitive processor rejection releases the reserved amount; an ambiguous network outcome stays under review until the processor record is found or its absence is safely confirmed. Repeated payment confirmations do not remove credits again. A partial credit-package refund removes the proportional number of credits, rounded up to a whole credit. If the processor reverses a confirmed refund, Chab recalculates the credit adjustment and records any restoration separately. Restored value first reduces credit debt; expired credit packages are not reactivated. Case closure does not cancel an approved or executing remedy. Send support any new information if the outcome changes.